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28 lines
929 B
C#
28 lines
929 B
C#
// Copyright (c) Microsoft. All rights reserved.
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using Microsoft.Agents.AI.Workflows;
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namespace SingleAgent;
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/// <summary>
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/// Routes survey responses to appropriate teams based on rating and category.
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/// </summary>
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public sealed class ResponseRouterExecutor() : Executor<string, string>("ResponseRouterExecutor")
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{
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public override ValueTask<string> HandleAsync(string message, IWorkflowContext context, CancellationToken cancellationToken = default)
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{
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if (message.Contains("billing", StringComparison.OrdinalIgnoreCase))
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{
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return ValueTask.FromResult("Routed to Billing Team");
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}
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else if (message.Contains("technical", StringComparison.OrdinalIgnoreCase))
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{
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return ValueTask.FromResult("Routed to Technical Support Team");
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}
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else
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{
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return ValueTask.FromResult("Routed to General Support Team");
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}
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}
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}
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