mirror of https://github.com/microsoft/agent-framework.git synced 2026-06-16 21:04:09 +08:00

Files

T

Copilot fd253c0b0e Python: Move workflow-samples and agent-samples under declarative-agents directory (#5011 )

* Move workflow-samples and agent-samples under declarative-agents and update all references

Agent-Logs-Url: https://github.com/microsoft/agent-framework/sessions/f70f7d19-9256-4eec-b7db-28007d74440c

Co-authored-by: sphenry <6749825+sphenry@users.noreply.github.com>

* Fix relative paths in README files inside moved directories

Agent-Logs-Url: https://github.com/microsoft/agent-framework/sessions/f70f7d19-9256-4eec-b7db-28007d74440c

Co-authored-by: sphenry <6749825+sphenry@users.noreply.github.com>

---------

Co-authored-by: copilot-swe-agent[bot] <198982749+Copilot@users.noreply.github.com>
Co-authored-by: sphenry <6749825+sphenry@users.noreply.github.com>
Co-authored-by: Shawn Henry <shahen@microsoft.com>

fd253c0b0e · 2026-04-02 09:34:33 +00:00

History

__init__.py

Python: restructure: Python samples into progressive 01-05 layout (#3862 )

2026-02-12 17:36:36 +00:00

main.py

Python: Move workflow-samples and agent-samples under declarative-agents directory (#5011 )

2026-04-02 09:34:33 +00:00

README.md

Python: restructure: Python samples into progressive 01-05 layout (#3862 )

2026-02-12 17:36:36 +00:00

ticketing_plugin.py

Python: restructure: Python samples into progressive 01-05 layout (#3862 )

2026-02-12 17:36:36 +00:00

workflow.yaml

Python: restructure: Python samples into progressive 01-05 layout (#3862 )

2026-02-12 17:36:36 +00:00

README.md

Customer Support Workflow Sample

Multi-agent workflow demonstrating automated troubleshooting with escalation paths.

Overview

Coordinates six specialized agents to handle customer support requests:

SelfServiceAgent - Initial troubleshooting with user
TicketingAgent - Creates tickets when escalation needed
TicketRoutingAgent - Routes to appropriate team
WindowsSupportAgent - Windows-specific troubleshooting
TicketResolutionAgent - Resolves tickets
TicketEscalationAgent - Escalates to human support

Files

workflow.yaml - Workflow definition with conditional routing
main.py - Agent definitions and workflow execution
ticketing_plugin.py - Mock ticketing system plugin

Running

python main.py

Example Input

My PC keeps rebooting and I can't use it.

Requirements

Azure OpenAI endpoint configured
az login for authentication