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agent-framework/python/samples/03-workflows/declarative/customer_support
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Eduard van Valkenburg 5e056b672e Python: [BREAKING] Python: Provider-leading client design & OpenAI package extraction (#4818)
* Python: Provider-leading client design & OpenAI package extraction

Major refactoring of the Python Agent Framework client architecture:

- Extract OpenAI clients into new `agent-framework-openai` package
- Core package no longer depends on openai, azure-identity, azure-ai-projects
- Rename clients for discoverability: OpenAIResponsesClient → OpenAIChatClient,
  OpenAIChatClient → OpenAIChatCompletionClient
- Unify `model_id`/`deployment_name`/`model_deployment_name` → `model` param
- New FoundryChatClient for Azure AI Foundry Responses API
- New FoundryAgent/FoundryAgentClient for connecting to pre-configured Foundry agents
- Remove OpenAIBase/OpenAIConfigMixin from non-deprecated client MRO
- Deprecate AzureOpenAI* clients, AzureAIClient, OpenAIAssistantsClient
- Reorganize samples: azure_openai+azure_ai+azure_ai_agent → azure/
- ADR-0020: Provider-Leading Client Design

Co-authored-by: Copilot <223556219+Copilot@users.noreply.github.com>

* fix: missing Agent imports in samples, .model_id → .model in foundry_local sample

Co-authored-by: Copilot <223556219+Copilot@users.noreply.github.com>

* fix: CI failures — mypy errors, coverage targets, sample imports

- azure-ai mypy: add type ignores for TypedDict total=, model arg, forward ref
- Coverage: replace core.azure/openai targets with openai package target
- project_provider: add type annotation for opts dict

Co-authored-by: Copilot <223556219+Copilot@users.noreply.github.com>

* fix: populate openai .pyi stub, fix broken README links, coverage targets

Co-authored-by: Copilot <223556219+Copilot@users.noreply.github.com>

* fixes

* updated observabilitty

* reset azure init.pyi

* fix errors

* updated adr number

* fix foundry local

* fixed not renamed docstrings and comments, and added deprecated markers to old classes

* fix tests and pyprojects

* fix test vars

* updated function tests

* update durable

* updated test setup for functions

* Fix Foundry auth in workflow samples

Co-authored-by: Copilot <223556219+Copilot@users.noreply.github.com>

* Stabilize Python integration workflows

Co-authored-by: Copilot <223556219+Copilot@users.noreply.github.com>

* Update hosting samples for Foundry

Co-authored-by: Copilot <223556219+Copilot@users.noreply.github.com>

* Trigger full CI rerun

Co-authored-by: Copilot <223556219+Copilot@users.noreply.github.com>

* Trigger CI rerun again

Co-authored-by: Copilot <223556219+Copilot@users.noreply.github.com>

* trigger rerun

* trigger rerun

* fix for litellm

* undo durabletask changes

* Move Foundry APIs into foundry namespace

Co-authored-by: Copilot <223556219+Copilot@users.noreply.github.com>

* Fix Foundry pyproject formatting

Co-authored-by: Copilot <223556219+Copilot@users.noreply.github.com>

* Split provider samples by Foundry surface

Co-authored-by: Copilot <223556219+Copilot@users.noreply.github.com>

* Restore hosting sample requirements

Also fix the Foundry Local sample link after the provider sample move.

Co-authored-by: Copilot <223556219+Copilot@users.noreply.github.com>

* updated tests

* udpated foundry integration tests

* removed dist from azurefunctions tests

* Use separate Foundry clients for concurrent agents

Co-authored-by: Copilot <223556219+Copilot@users.noreply.github.com>

* fix client setup in azfunc and durable

* disabled two tests

* updated setup for some function and durable tests

* improved azure openai setup with new clients

* ignore deprecated

* fixes

* skip 11

* remove openai assistants int tests

---------

Co-authored-by: Copilot <223556219+Copilot@users.noreply.github.com>
5e056b672e · 2026-03-25 09:56:29 +00:00
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Customer Support Workflow Sample

Multi-agent workflow demonstrating automated troubleshooting with escalation paths.

Overview

Coordinates six specialized agents to handle customer support requests:

  1. SelfServiceAgent - Initial troubleshooting with user
  2. TicketingAgent - Creates tickets when escalation needed
  3. TicketRoutingAgent - Routes to appropriate team
  4. WindowsSupportAgent - Windows-specific troubleshooting
  5. TicketResolutionAgent - Resolves tickets
  6. TicketEscalationAgent - Escalates to human support

Files

  • workflow.yaml - Workflow definition with conditional routing
  • main.py - Agent definitions and workflow execution
  • ticketing_plugin.py - Mock ticketing system plugin

Running

python main.py

Example Input

My PC keeps rebooting and I can't use it.

Requirements

  • Azure OpenAI endpoint configured
  • az login for authentication