agent-framework/python/samples/03-workflows/declarative/customer_support

Customer Support Workflow Sample

Multi-agent workflow demonstrating automated troubleshooting with escalation paths.

Overview

Coordinates six specialized agents to handle customer support requests:

1. SelfServiceAgent - Initial troubleshooting with user
2. TicketingAgent - Creates tickets when escalation needed
3. TicketRoutingAgent - Routes to appropriate team
4. WindowsSupportAgent - Windows-specific troubleshooting
5. TicketResolutionAgent - Resolves tickets
6. TicketEscalationAgent - Escalates to human support

Files

• workflow.yaml - Workflow definition with conditional routing
• main.py - Agent definitions and workflow execution
• ticketing_plugin.py - Mock ticketing system plugin

Running

python main.py

Example Input

My PC keeps rebooting and I can't use it.

Requirements

• Azure OpenAI endpoint configured
• az login for authentication