From ea8f751108ab8238783bfbde752136cf1c3acb9f Mon Sep 17 00:00:00 2001 From: cleaelmurr-microsoft Date: Tue, 14 Oct 2025 11:51:46 -0700 Subject: [PATCH] Added support boundaries for AI services, and Copilot Studio (#1391) * Added support boundaries for AI services, and Copilot Studio * Update SUPPORT.md Co-authored-by: Copilot <175728472+Copilot@users.noreply.github.com> --------- Co-authored-by: Copilot <175728472+Copilot@users.noreply.github.com> --- SUPPORT.md | 4 ++++ 1 file changed, 4 insertions(+) diff --git a/SUPPORT.md b/SUPPORT.md index bb2a4948dc..a95ac5c597 100644 --- a/SUPPORT.md +++ b/SUPPORT.md @@ -8,6 +8,10 @@ feature request as a new Issue. For help and questions about using this project, please create a GitHub issue. +AI Support team will support Microsoft Agent Framework issues for customers under a **Unified support agreement when the issue arises from usage of Azure AI services** (Foundry Models, Foundry Agents etc.) in conjunction with the SDK. Conversely, if customer has any other / non unified support agreement and/or Agent Framework SDK is used in a way **not involving an Azure service**, it is treated as a purely open-source tool – Microsoft’s support organization will not handle it, and users should use GitHub or forums for assistance + +For Copilot Studio SDK implementation issues, customers should use GitHub Issues for assistance, as outlined above. Conversely, for prerequisites managed within the Copilot Studio portal, customers can rely on the standard Microsoft Copilot Studio support channels. + ## Microsoft Support Policy Support for this **PROJECT or PRODUCT** is limited to the resources listed above.